You can report non-urgent repairs by:
calling Liberty Gas on 0330 333 5786 or emailing firstname.lastname@example.org
(gas central heating faults, including radiator leaks
Via the Customer App
You can report emergency repairs by calling 0161 214 4120, 24 hours a day, seven days a week. Please be aware that emergency repairs must be reported by phone and not by text or online.
Depending on the type of repair you report, we will respond within the following timescales:
We class repairs as emergencies when there is an immediate health and safety risk to you, your household or your home. Examples of such emergencies include serious electrical faults, total loss of water supply and major leaks. If such an emergency occurs, please ring 0161 214 4120 any time of the day and any day of the week. Please do not report emergency repairs by text or online.
If you find yourself without electricity, always check that it is not down to a blown fuse or lack of credit, on your meter. If it is a genuine fault, please ring 0161 214 4120, both during and outside working hours.
If you smell gas, act quickly. Check that a gas appliance has not been left on and if not, turn the gas off at the mains, open your windows and ring National Grid (formerly Transco) on 0800 111 999.
If you find your gas central heating is not working, first check your gas supply is in credit. If you discover a leaking radiator, place a container under the leak and if possible, shut off the radiator valves. During working hours (between 9.00am and 5.00pm), contact Liberty Gas on 0330 333 5786 or by email at email@example.com Outside working hours (between 5.00pm and 9.00am), please ring 0161 214 4120.
If your home has been broken into or vandalised, report the incident to the Police, at the earliest possible moment. You should record the Police Log number, Crime Incident number and date. You must also report the damage to us by ringing 0161 214 4120, during working hours (between 5.00pm and 9.00am). If you have had your personal possessions damaged or stolen please contact your home contents insurer. If you are insured through Arcon’s home contents insurance scheme, you can get more information here .