Customer Service Officer

  • Reference: CSOJAN22
  • Application closing date: 24 Jan 2022 12:55
  • Job Type: Fixed Term 12 months Full Time
  • Expression of interest: N/A

Job Description

Job Title: Customer Service Officer

Contract: 12 Months Fixed Term – Full Time

Salary: £22,353.63

Team: Housing

Accountable to: Housing Manager

Management Responsibility: No

General Purpose of the Role

  • To provide an excellent level of customer service to all Arcon’s customers, contractors, and colleagues

Specific Duties:
Customer Service

  • To provide a high quality ‘one stop shop’ customer service to Arcon customers over the phone, email, and customer App.
  • To ensure that standards in Arcon’s Customer Care Policy are met.
  • To answer all telephone calls promptly and aim to deal with all enquiries at the first point of contact, meeting targets for 1st call resolutions.
  • To diagnose, order and chase repairs on behalf of customers, liaising with our contractors to ensure repairs are completed in a timely manner.
  • To be able to give tenants general housing advice.
  • To respond to rent account enquiries, make repayment agreements for low level arrears and provide advice on help to pay rent.
  • To identify customers who may need support such as money advice and signpost/refer.
  • To set up new and amend Direct Debits on the Allpay system and order Allpay rent cards
  • To respond to all incoming communication (phone, email, and customer App) from customers, partners, contractors and colleagues
  • To ensure all contacts are recorded and logged
  • To advocate for our customers needs to ensure they receive a great service and provide updates and information on behalf of colleagues
  • Provide admin support as and when requested by any Arcon staff.

 

We look forward to receiving your application before Monday 24th January 2022.

Reference ID: CSOJAN22

Contract length: 12 months

Application deadline: 24/01/2022

Job Types: Full-time, Contract

Salary: £22,353.63 per year

COVID-19 considerations:
We are currently hybrid working due COVID-19. You will be required to attend the office occasionally when requested by your line manager.

Candidate Requirements

Essential skills Criteria:

  • Minimum 1 years’ experience working in a Customer Service setting
  • Minimum of 5 GCSE’S C or above including Maths and English (Proof of qualifications will be required at interview stage)
  • Ability to use IT products such as MS Office and teams
  • Excellent verbal and written skills
  • Ability to manage a varied workload and adapt your style to suit the customers’ needs
  • Good organisational skills to assist in meeting individual and team targets

Employment Details

  • Employment Type: Full Time
  • Pay: £22,353.63 Annually
  • End date: 24 Jan 2022 22:50

How to Apply

If you are interested in this vacancy please send your CV and Covering Letter to Recruitment@arcon.org.uk before Monday 24th January 2022.