From simply telling us how we are doing to actively getting involved in developing how we work, there are plenty of ways for you to influence what we do. A whole range of opportunities is on offer for you to have your say and help shape and improve our services. Here are some of them.
Each year, we publish a customer newsletter and an annual report, which let you know how we are performing. We also regularly update our website.
You can get involved by simply completing one of our customer surveys by post, over the phone, by text or online. This is a quick and easy way to get your voice heard and we very much value your feedback when it comes to improving the services we provide.
We invite customers to ‘go undercover’ and become mystery shoppers, helping us test the true quality of our services over the telephone and online.
We are always looking for volunteers to join our Reading Panel. This involves ‘editing’ our customer publications such as our annual report, newsletters and fact sheets. To pass the Panel’s scrutiny, information must be relevant, interesting and easy to understand. This is a job that can be tackled from home with no need to attend meetings.
Our Tenant Scrutiny Committee acts as a ‘critical friend’, reviewing and challenging how we are performing and how we deliver our services. We consult, with the Committee, on any major changes to the ways we deliver our services. Click here to read more about the Committee’s work.
If the options above have whetted your appetite and you would be interested in getting more involved, in the first instance please contact our Customer Hub, on 0161 214 4120 and someone will be in touch, to outline all the exciting opportunities that await you. Alternatively, you can fill in our Contact Us Form online.