Wanting Your Feedback

Customer Feedback supporting image of Arcon tenant

Your views are immensely important to us as we use your feedback to help shape and improve the way we run our business and manage our homes. Your feedback can help us identify good ways of working and provide us with valuable ideas. To find out more about making suggestions, paying compliments or making complaints, please read the information below.

How to make a suggestion, pay a compliment or make a complaint
    Website icon

by completing a Suggestion Form, Complaint Form or Compliment Form below. 

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by completing a Suggestion Form, Complaint Form or Compliment Form below and posting it to Quay West, Trafford Wharf Road, Manchester M17 1HH

phone icon by phoning  0161 214 4120

Making suggestions

You often point us in the right direction, when it comes to doing things better. As our customers, you are in the very best position to tell us what we are getting right as well as what falls short of the mark. When it comes to how we could improve our services, your suggestions are very much welcomed and frequently put into practice. If you would like to help us make things better, please complete a Make a Suggestion Form.

Make a Suggestion - Form

Paying compliments

If ever you pay us a compliment, we always make sure it is passed on to whoever brought a smile to your face, whether a member of staff or one of our contractors. We really appreciate you taking the trouble to tell us when we have got things right and in turn, it brings a smile to all our faces.

If you would like to pay Arcon a compliment, please let us know what you think we did well, by filling in our Pay a Compliment Form

Pay a Compliment - Form

Complaints and appeals 

We always hope that you are pleased with our services and that you never have reason to complain but if things do go wrong, we need to know. We take complaints very seriously as detailed in our Customer feedback (Group) policy 2021 and cover both complaints of poor service and appeals against housing allocation decisions. 

Everyday matters, such as repair reports, neighbour disputes and transfer requests, all fall outside the scope of this procedure and should be reported to us, in the normal way, by telephone or online.

If you want to make a complaint that falls outside the category of an ‘everyday matter’, please let us know the details of where you think we went wrong, by filling in our Complaint Form.

Complaint - Form

Housing Ombudsman

View our Housing Ombudsman Self Assessment:

Arcon Housing-complaint-self-assessment-September 2022

Housing Ombudsman Address:

P O Box 152, Liverpool, L33 7WQ

Telephone Number: 0300 111 3000

Email: info@housing-ombudsman.org.uk

Your thoughts on our website

Please let us know your thoughts on our website. We would love to know what you like about it as well as what you think we could do better. 

Website Feedback - Form