Be Involved

From simply telling us how we are doing to actively getting involved in developing how we work, there are plenty of ways for you to influence what we do. A whole range of opportunities is on offer for you to have your say and help shape and improve our services. Here are some of them.

Keeping you informed 

Each year, we publish our Customer annual report, which let you know how we are performing and will also be sending out a bi-monthly Customer newsletter via email. We regularly update our website and feature news posts of any upcoming events. Arcon is also on the following social media platforms - Twitter, Instagram, Linkedin & Youtube, follow us to keep updated.

Customer surveys

You can get involved by simply completing one of our customer surveys by post, over the phone, by text or online. This is a quick and easy way to get your voice heard and we very much value your feedback when it comes to improving the services we provide.

Mystery shopping

We invite customers to ‘go undercover’ and become mystery shoppers, helping us test the true quality of our services over the telephone and online.

Reading Panel

We are always looking for volunteers to join our Reading Panel. This involves ‘editing’ our customer publications such as our annual report, newsletters and fact sheets. To pass the Panel’s scrutiny, information must be relevant, interesting and easy to understand. This is a job that can be tackled from home with no need to attend meetings. 

Tenant Scrutiny Committee

Our Tenant Scrutiny Committee acts as a ‘critical friend’, reviewing and challenging how we are performing and how we deliver our services. We consult, with the Committee, on any major changes to the ways we deliver our services. Click here to read more about the Committee’s work.

Resident Voices Channel 

Complete online surveys, improve services, and get rewarded.

Say hello to our Resident Voices Channel!

Give your opinion to improve the services you get from us, suggest new ideas, and get free high street shopping vouchers- all from the comfort and safety of your own home. 

Be part of Resident Voices Channel (RVC) and share your thoughts to help us deliver a better service for your community. 

For the time being, you’ll need to have access to the internet and use email to join the RVC as all activity is happening online. We’re sorry there isn’t currently another way to take part if you don’t use the internet or email. This is a new initiative and we may develop other ways of taking part in the future.

Being part of the RVC won’t require much of your time but it will give you the power to make an impact and reward you with points each time you take part that build-up to high street shopping vouchers.

By giving us your feedback this way, you’ll:

  • play a role in how we plan and deliver services
  • share your ideas on how we can best support people living in our neighbourhoods
  • and earn points for completed surveys to convert into high street shopping vouchers

Resident Voices Channel is open to you if you’re:

  • an Arcon tenant or living in a Arcon property
  • living in a property that used to be owned by Arcon (e.g. sold through right to buy/right to acquire)
  • living in a shared ownership property owned in part by Arcon

Influence your area and receive vouchers– all without leaving your home and at a time that suits you.

How it works

For now, you’ll receive surveys to complete online and get other opportunities to tell us what you think. You’ll earn points for each activity, which you can build-up and convert into high street shopping vouchers– helping your community and yourself. 

When it’s safe to do so and based on your preferences, we might expand the ways to be involved in the RVC and also the range of benefits from being a member.

How to register

Click the link below to complete the Resident Voices Channel registration form - 

https://forms.gle/ZLXXTK48xxeVrawB8  

Code of Conduct

Code of Conduct - RVC

Privacy notice

By registering your interest in the Resident Voices Channel (RVC) initiative, you’re giving Arcon consent to use your email address to communicate with you about the RVC opportunity and registration process. 

The information you provide will be securely stored and will only be used for the following purposes: 

  • Registering you as a RVC member. 

  • Emailing you regarding feedback surveys, consultation opportunities and updates regarding work the RVC Group has completed and how your collective feedback has been used to shape our services. 

  • Emailing you with updates regarding points earned and to issue rewards earned from reward points you have accumulated.  

Should you change your mind about registering to join the RVC, you’re able to opt out by emailing your Information to customerservice@arcon.org.uk   

Please note that Arcon have a wider corporate privacy notice available on our website here: https://www.arcon.org.uk/privacy-notice 

If you have any questions about how Arcon process your personal data more generally, or would otherwise like to exercise your rights (such as making a subject access request) in respect of the personal data that Arcon are processing, you can contact our Customer Service Team by emailing customerservice@arcon.org.uk . Any individuals dissatisfied with the processing of their personal data by Arcon have a right to lodge a complaint with the Information Commissioner's Office by writing to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or casework@ico.org.uk. 

Finding out more

If the options above have whetted your appetite and you would be interested in getting more involved, in the first instance please contact our Customer Hub, on 0161 214 4120 and someone will be in touch, to outline all the exciting opportunities that await you. Alternatively, you can fill in our  Contact Us Form online.