Tenant Scrutiny Committee
The Tenant Scrutiny Committee acts as a ‘critical friend’, reviewing and challenging how we are performing and how we deliver our services. lan Kinsey, who chairs the group, sums up below what being a Committee Member is all about.
“We are tenants who work side by side, with Arcon, to review the way things are done. We make recommendations for improvements, to the Board, to make life easier for tenants and improve the quality of the services we can expect.”
Committee Members select the service areas to be reviewed and have an Independent Mentor to help them. At the end of each review, a report, with recommendations for improvement, is presented to Arcon’s Board. Read the Committee’s report on our anti-social behaviour service .
You can also read their latest report, on our written communications .
If you would like to help the Tenant Scrutiny Committee, in carrying out this very important role, please contact David Lovelady on 0161 214 4120.
“I am Jackie Hamilton and I have been a member of the tenant scrutiny committee since it was set up in 2009. I have enjoyed working with Arcon staff and tenants from other schemes. I have helped to complete reviews on the Arcon’s website, how we measure tenant satisfaction and also how Arcon deal with empty properties. As part of this review I have inspected properties before the work is carried out, and then on completion I have re–inspected and made any recommendations to ensure the property is ready for the new tenant who is moving in.
“I have also been a member of the interview panel that has recruited two housing officers, the new receptionist and the housing assistant post. It was good to help with the recruitment of new staff that will provide a service to Arcon’s tenants.”
“I am Alan, Chair of the Tenant Scrutiny Committee. We are Arcon Residents who work side by side with the association to review the way things are done. We make recommendations for improvements to the Board to make life easier for tenants and improve the quality of the service we can expect.”