Arcon will send out surveys for you to complete, to tell us about the services we provide, and ask you how satisfied you are with that service. Some surveys will be sent out by post, others may be a quick phone call, whilst our latest innovation is to use text messages to get your feedback. Responding to a survey, gives you a quick and easy way to get your voice heard, and you may be entered into a prize draw.
These are the type of surveys that we will send to you.
- Day to day repairs satisfaction surveys.
- Major repairs satisfaction surveys.
- Service charge satisfaction survey, which include gardening, cleaning, caretaker service and the estate services officer service.
As a result of the information gathered through our surveys we have done the following:
- Re-tendered gardening contracts.
- Re-tendered cleaning contracts.
- Re-tendered window cleaning contracts.
- Reviewed our Major repairs contractors.