Arcon Housing Association Limited

Paying Your Rent

How you can pay your rent

By Standing Order

A standing order is an instruction to your bank to pay Arcon from your account a fixed amount every month or week. You will need to tell your bank to change the standing order whenever there is a rent increase.

Please contact us or speak to your housing officer about setting up a standing order.

By Direct Debit

A Direct Debit is an agreement between you and Arcon, allowing us to take money out of your account. When there is a rent increase we change the amount without you having to tell your bank.

Please contact the Finance Department if you would like to pay by Direct Debit.

Payzone

You can pay at any Payzone outlet, as well as at the Post Office if you have a rent card. Please contact us for further details and to order a rent card or request a replacement card.

By Credit/Debit Card

You can pay by debit or credit card online using BillPay. For more information go to our Guide to BillPay. You can also pay at our office or telephone on 0161 214 4120 during working hours.

By Cheque

You can post or hand deliver cheques to Arcon. Please write your tenant reference code on the back of the cheque. If you do not know your tenant reference code, write your name and address instead.

By Cash

You can also pay by cash by coming into the office during working hours.

Help With Your Rent

Housing Benefit

You may qualify for Housing Benefit towards your rent. Contact your local authority.

Bolton Metropolitan Borough Council
Phone: 01204 331590
Fax: 01204 331509
Email: housing.benefits@bolton.gov.uk
Bury Metropolitan Borough Council
Telephone: 0161 253 5008
Minicom: 0161 253 7408
Email: HousingBenefits@bury.gov.uk
Cheshire East Council
Phone: 01625 504898
Minicom: 01625 504808
Email: benefits@cheshireeast.gov.uk
Manchester City Council
Phone: 0161 219 6100
Minicom: 0161 953 8301
Fax: 0161 455 1130
Email: benefit.enquiries@manchester.gov.uk
Rochdale Metropolitan Borough Council (by area)
Central and West Rochdale: 01706 864093
East Rochdale and Pennines: 01706 864046
Heywood and Middleton: 01706 864094
Fax: 01706 866186
Email: revenues.benefits@rochdale.gov.uk
City Of Salford
Phone: 0161–909 6506 (council tenants) or 0161–9 09 6504 (private sector)
Email: revenues@salford.gov.uk
Stockport Metropolitan Borough Council
Phone: 0845 644 4303
Fax: 0161 477 5442
Email: benefits@stockport.gov.uk
Tameside Metropolitan Borough Council (by area)
Denton
Phone: 0161 342 3708
Fax: 0161 342 2012
Email: team1.benefits@tameside.gov.uk
Droylsden
Phone: 0161 342 3709
Fax: 0161 342 2012
Email: team3.benefits@tameside.gov.uk
Trafford Metropolitan Borough Council
Phone: 0161 912 2220
Fax: 0161 253 7408
Email: benefits@trafford.gov.uk

The Directgov website gives more information about all benefits and financial support.

Repairs

Report repairs and learn about response times.

MyTenancy

Check your rent and details of current and recent repairs. Contact us for your user name and password.

Online Payments

Pay rent and other charges online with BillPay.

Translate this site

Contact us if you would like any of this information translated.

Complaints

We take complaints very seriously and in order to deal with them fairly, we have a set procedure to follow.