Tenants’ Handbook
Below are links to Arcon’s Tenant Handbook leaflets. If the information that you require is not contained in this section, please go to the downloads section where you will find a comprehensive list of Arcon’s policies and procedures. You need Adobe Reader to view and print these documents
- 1A An Introduction to Arcon Housing Association Ltd
- 2A Equal Opportunities
- 3A The Housing Act 1988 and the Tenants’ Charter
- 4A Rents and Service Charges
- 5A Moving from your Home
- 6A Low-cost Home Ownership
- 7A Resident Involvement Policy
- 8A Privacy of Information
- 1B Maintaining your Home
- 2B Reporting Repairs
- 3B Help for Frail and Disabled People
- 4B Action against Nuisance under the Environmental Protection Act
- 5B Anti-Social Behaviour
- 6B Harassment
- 7B The Control of Rent Arrears
- 8B Possession Proceedings for Rent Arrears
- 9B Making a Complaint or Appeal
- 1C Security of Tenure
- 2C Inheriting a Tenancy
- 3C Lodgers and Sub-Tenants
- 4C Joint Tenancies
- 5C Improvements and Alterations
- 6C Works and Compensation
