Quick Repair Guide
This guide will help you avoid being recharged for repairs or call outs that are your responsibility
What kind of problem is it? Click on one of the faults below:
- Gas Leak
- Gas Central Heating Fault, including leaks on radiators
- Electrical Fault
- Emergency Call Out
- Damage by unknown person, including break-ins, attempted break-ins or vandalism
- General Repair
When reporting a repair please provide your name, address, telephone contact number(s) along with details of the repair to 0161 214 4142 or use the Online Repair Request.
For more information see Reporting Repairs
Tenants are responsible for:
Any damage caused by yourself or people visiting your home.
Any damage caused by neglect or misuse.
Some minor repairs:
- Replacement of broken glass.
- Replacement of lost keys and locks.
- Replacement of toilet seats.
- Unblocking sinks, basins or baths.
- Replacing plugs and chains to baths, basins and sinks.
- Checking and changing electrical fuses.
- Replacing light bulbs, fluorescent tubes and starters.
- Filling minor plaster cracks.
- Internal decoration.
- Bleeding of radiators.
- TV aerials (except if shared with others).
- Adapting doors to accommodate carpets.
- Fitting extra catches and safety devices.
- Plumbing-in washing machines or dishwashers.
- Connecting cookers.
- Curtain rails, shelving and coat rails.
- Door bells and smoke alarm batteries.
When a repair is undertaken that is considered the tenant responsibility then all costs incurred will be fully rechargeable.
Gas Leak
What should you check?
Check you have not left an appliance on
What action should you take?
Switch off the gas at the mains. Open windows to ventilate and phone National Grid (formerly Transco) on 0800 111 999
Will you be recharged?
No
Gas Central Heating Fault, including leaks on radiators
What should you check?
No heating—check your gas supply is in credit. Leak—place container under and close radiator valves if possible.
What action should you take?
During working hours phone Alan Chew & Co. direct on 0161 737 9393. Out of working hours, ring 0845 057 7086.
Will you be recharged?
If fault is found to be a blown fuse or no credit on the meter the cost incurred will be recharged
Electrical Fault
What should you check?
Check that the fuse has not blown. Also that you have credit on the electric meter
What action should you take?
Report to maintenance department once you have established that fault is not a blown fuse and that there is credit on the meter
Will you be recharged?
If fault is found to be a blown fuse or no credit on the meter the cost incurred will be recharged
Emergency Call Out
What should you check?
Make sure that the repair is an emergency. See Reporting Repairs for specific guidance
What action should you take?
Telephone 0845 057 7086
Will you be recharged?
If the repair is found not to be an emergency you will be recharged
Damage by unknown person, including break-ins, attempted break-ins or vandalism
What should you check?
Make a note of the extent of damage.
What action should you take?
Report incident to the police and record log number /crime incident number and date. Report damage to maintenance department. If your belongings are damaged or stolen report this to your home contents insurance company
Will you be recharged?
A Rechargeable Repair Notification is automatically issued. This should be completed and returned to enable us to review the circumstances. Failure to return the form will result in the work being recharged
General Repair
What should you check?
Check that it is not a repair you are responsible for. See Tenant’s handbook last page of “Maintaining your Home” section
What action should you take?
Report to maintenance department
Will you be recharged?
Failure to keep appointments made with the contractor may be recharged
