Arcon Tenants
This section provides information for tenants and other residents of Arcon properties.
- Your Housing Officer
- Contact information for your housing officer.
- Reporting Repairs
- How to report repairs and what response times to expect.
- Quick Repair Guide
- How to avoid being charged for repairs or call outs that are your responsibility
- Resident Involvement
- Arcon Housing Association’s resident involvement policy.
- Paying Your Rent
- How to pay your rent and how to get help if you need it.
- Guide To BillPay
- How to make an online payment
- Rent Statement Request
- Request you current rent statement.
- Financial Help & Advice
- If you are having problems with money, contact us as soon as possible. We can offer confidential help, advice and support.
- Home Contents Insurance
- Your furniture and personal belongings are not insured by Arcon. It is your responsibility to protect these items should anything go wrong.
- Leaseholder Guidance
- The Leaseholder Guidance Handbook
- Tenants’ Handbook
- The complete tenants’ handbook in downloadable leaflets.
We pride ourselves on our excellent standard of service and our ability to communicate with our diverse range of tenants and applicants for housing. We offer Language Line for our tenants who may have difficulty speaking or understanding English. This is a telephone interpretation service and has helped us to greatly improve our service to such customers. We also have a portable induction loop and a textphone to assist our customers who are hard of hearing. For our customers who are visually impaired we offer documents in large type, in braille or on audio tape.
