Downloads
This page contains all the downloadable documents available from the Arcon website. All documents are in PDF format. You need Adobe Reader to view and print these documents
Newsletters
- Winter 2007 (3432KB)
- Spring 2007 (764KB)
- Winter 2006 (634KB)
- Spring 2006 (629KB)
- Winter 2005 (6936KB)
Annual Reports
- Annual Report 2008 (734KB) / Annual Report—HTML Version
- Annual Report 2007 (4792KB)
- Annual Report 2006 (2850KB)
- Annual Report 2005 (4803KB)
Policies & Procedures
- Allocation policy (43KB)
- Anti Social Behaviour Policy ( 41KB)
- Asset Management Strategy (38KB)
- Black and Minority Ethnic Housing Strategy 2006–2009 (209KB)
- Complaints Policy (27KB)
- Customer Care Policy (37KB)
- Equal Opportunities Policy (64KB)
- Gender Equality Action Plan (23KB)
- Financial Inclusion Strategy (29KB)
- Quality Policy (16KB)
- Resident Involvement Policy (34KB)
- Risk Management Strategy (16KB)
- Shareholding and Tenant Associate Membership Policy (72KB)
Forms
- Complaints and Appeals Form (42KB)
- Landlord Reference Form (61KB)
- Reference Form (non-landlord) (60KB)
- Mutual Exchange Application Form (21KB)
- Supporting Documentation List (60KB)
Arcon’s Tenant Handbook leaflets
- 1A An Introduction to Arcon Housing Association Ltd (852KB)
- 2A Equal Opportunities (643)
- 3A The Housing Act 1988 and the Tenants’ Charter (566KB)
- 4A Rents and Service Charges (244KB)
- 5A Moving from your Home (487KB)
- 6A Low-cost Home Ownership (261KB)
- 7A Resident Involvement Policy (376KB)
- 8A Privacy of Information (386KB)
- 1B Maintaining your Home (456KB)
- 2B Reporting Repairs (324KB) / Reporting Repairs—HTML Version
- 3B Help for Frail and Disabled People (643KB)
- 4B Action against Nuisance under the Environmental Protection Act (525KB)
- 5B Anti-Social Behaviour (566KB)
- 6B Harassment (511KB)
- 7B The Control of Rent Arrears (540KB)
- 8B Possession Proceedings for Rent Arrears (422KB)
- 9B Making a Complaint or Appeal (889KB)
- 1C Security of Tenure (173KB)
- 2C Inheriting a Tenancy (247KB)
- 3C Lodgers and Sub-Tenants (686KB)
- 4C Joint Tenancies (1157KB)
- 5C Improvements and Alterations (1036KB)
- 6C Works and Compensation (421KB)
Miscellaneous
- A Home From Arcon (831KB) / A Home From Arcon—HTML Version
- Housing Corporation Assessment 2006 (67KB)
- Leaseholder Guidance Handbook (472KB)
- Status Survey Report 2007 (3057KB)
- Status Survey Results 2005 (31KB)
