STATUS Survey 2007
STATUS Survey 2007
Thank you to all our tenants who completed the STATUS Survey at the end of 2007. The response rate of 47% was much better than previously achieved. Kwest Research has now collated the results and produced the final report.
It was very encouraging to note that the overall satisfaction with our services as a landlord has improved from 90% in 2005 to 91%. Other results were very positive and for all areas Arcon was above average and in many cases in the top 20% surveyed by Kwest*.
In March, Arcon’s Board considered the report’s findings and took the recommendations into account when setting the budget and business plan for 2008 and beyond.
The overriding view of tenants on how we can best improve our service was for continued investment in modernising windows, kitchens and bathrooms. The new business plan reflects this with over £1.5m allocated to major repair and improvement works in 2008/9.
The report is available for download and the Association is preparing an action plan to implement, where practical, the report’s recommendations.
*Kwest Research has undertaken more than 650 surveys for around 300 organisations in the housing sector.
Amended 3rd April 2008
